01
Introduction
Welcome to Ramah Digital.
These Terms of Service govern access to and use of the Ramah Digital website, applications, booking tools, discovery services, communication features, and related offerings.
By creating an account, accessing the platform, or using its services, users agree to these Terms, subject to applicable law and any additional terms expressly accepted for particular services. If a user does not agree with these Terms, they should not use the relevant services.
02
About the Platform
Ramah Digital provides a technology platform through which users may discover accommodation, experiences, destinations, activities, and related offerings. The platform may also enable users to communicate with providers, submit booking requests, manage reservations, publish permitted content, and participate in communities.
Ramah Digital generally acts as a technology intermediary connecting customers with participating service providers, unless a particular offering expressly identifies Ramah Digital or its legal operator as the direct provider. Hospitality, accommodation, tours, and activities listed on the platform are generally supplied by independent partners.
03
User Eligibility
Users must have the legal capacity to enter into binding agreements under applicable law. Where a service requires an adult to make a booking, enter a commercial agreement, or participate in a restricted activity, the applicable age and eligibility requirements must be satisfied.
Users must provide accurate registration information and keep account details reasonably current.
04
Account Responsibilities
Users are responsible for safeguarding their account credentials and promptly reporting suspected unauthorized access.
Users must not impersonate others, create accounts for fraudulent purposes, interfere with platform security, or misuse another person's information.
Ramah Digital may restrict or suspend accounts where there is a reasonable basis to believe these Terms have been materially violated, subject to applicable law and appropriate review.
05
Listings and Availability
Partners are responsible for maintaining accurate descriptions, prices, availability, policies, and other information relating to their offerings. Ramah Digital may display information supplied by partners and other permitted sources.
Although we work toward accurate presentation, availability, prices, and conditions may change. Customers should review the final booking details and applicable conditions before confirming a reservation.
06
Bookings and Reservations
A booking request does not necessarily constitute a confirmed reservation. A reservation is confirmed only when the applicable confirmation process has been completed and the user receives confirmation through the relevant channel.
Booking confirmations should identify the service, provider, date, applicable price, payment arrangement, and material conditions. Customers must provide accurate information and comply with the conditions accepted during booking.
07
Payments
Available payment methods may vary by provider, destination, and service. Some reservations may be payable directly at the property or to the experience provider.
Where a partner requests payment outside the platform, users should verify the payment instructions through the provider's authenticated or otherwise verified communication channel.
Ramah Digital must not be represented as collecting, holding, or guaranteeing payments unless the relevant payment functionality and contractual arrangements actually support that role. Any applicable platform charges must be disclosed before the customer becomes bound to pay.
08
Cancellations and Refunds
Cancellation eligibility, deadlines, penalties, and refunds depend on the terms disclosed for the particular booking, subject to applicable consumer-protection laws.
Where a provider collects payment directly, that provider will generally be responsible for processing any refund it owes, unless a different arrangement is expressly stated. Ramah Digital may assist with communications and dispute resolution but does not automatically assume the provider's financial obligations.
Nothing in these Terms limits mandatory consumer rights.
09
User Content
Users may be permitted to submit photographs, videos, reviews, descriptions, comments, and other content. Users retain ownership of content they lawfully own.
By submitting content, users grant the platform a non-exclusive license, limited to the purposes and scope described in the applicable content terms, to host, display, reproduce, and technically process that content for operation and promotion of the relevant service.
Users must have the necessary rights and permissions for material they upload. Content must not infringe intellectual-property rights, violate privacy, promote fraud, or otherwise breach applicable law.
10
Acceptable Use
Users must not use Ramah Digital to conduct fraud, exploit others, publish deliberately misleading booking information, interfere with platform operations, distribute malicious software, or facilitate unlawful transactions.
Ramah Digital may take proportionate action against violations.
11
Service Availability
We work to maintain a dependable platform, but uninterrupted access cannot be guaranteed. Services may occasionally be affected by maintenance, internet connectivity, third-party systems, security incidents, or other circumstances.
Where reasonably practicable, material disruptions will be communicated to affected users.
12
Responsibility and Liability
Responsibility for a particular issue depends on the nature of the service, the parties' actual roles, the relevant contract, and applicable law.
Independent providers are generally responsible for the services they deliver. Ramah Digital remains responsible for obligations imposed on the platform or its legal operator by applicable law and cannot exclude liability where exclusion is prohibited.
Any contractual limitation of liability must be proportionate, legally enforceable, and specifically reviewed before adoption.
13
Changes to These Terms
We may update these Terms to reflect changes in services, laws, or operational requirements. Material changes should be communicated through appropriate channels. Changes will not retroactively remove accrued rights or override mandatory legal protections.
14
Contact
For questions about these Terms: Ramah Digital; Operated by Ramah Continuum; Juba, South Sudan; info@ramahdigital.online.
The operator identity and valid notice address require confirmation before publication.